Two robust programs protect owners and tenants:
$1,000,000 Host Guarantee
The Host Guarantee protects hosts in the unlikely event of property damage to their listing for damages up to $1,000,000. It’s available in the United States and other jurisdictions at no extra cost.
Host Protection Insurance
The Host Protection Insurance Program provides primary coverage in over 15 countries for eligible third-party claims against Airbnb hosts, and landlords as additional insureds, for up to $1,000,000 against property damage or bodily injury.
As a landlord or owner, these programs offer you and your residents ways to manage liability or financial exposure to damage. See details and restrictions for Host Protection Insurance and the Host Guarantee.
You make the rules for your building
You can provide rules regarding use of common spaces and other building-related requirements, which will be featured on the Airbnb listing pages of participating hosts. Guests will be asked to accept these rules before a reservation is confirmed.
Home safety tools
You can require hosts to provide safety tools like smoke detectors, carbon monoxide detectors, and fire extinguishers as a condition to participate.
You can stipulate that guests connect a government-issued ID to their Airbnb account or answer knowledge-based questions before being allowed to book with participating hosts. Learn more about Airbnb background checks.
Safety by design
Airbnb is designed with safety—both online and off—in mind. Below are some of the ways we help protect you and your tenants.
Every Airbnb reservation is scored for risk before it’s confirmed. We use predictive analytics and machine learning to instantly evaluate hundreds of signals that help us flag and investigate suspicious activity before it happens.
Watchlist & background checks
While no screening system is perfect, globally we run hosts and guests against regulatory, terrorist, and sanctions watchlists. For hosts and guests in the United States, we also conduct background checks.
We routinely run safety workshops with hosts and leading local experts and provide hosts with online safety cards with important local information for their guests. Hosts can also request a free smoke and carbon monoxide detector for their home.
As long as hosts stay on Airbnb throughout the entire process—from communication, to booking, to payment—they’ll be protected by our multi-layer defense strategy.
You and your tenants can always know what to expect
Everyone on Airbnb has a profile to help other guests or hosts get to know each other. To book or host, users must provide Airbnb their full name, date of birth, photo, phone number, payment information, and email address.
Our secure messaging tool lets guests and hosts ask questions about a listing or experience ahead of time. After the reservation is booked, they can use it to easily message back-and-forth to coordinate things like check-in and directions.
Guests, hosts, homes, and experiences are all reviewed by our community. Guests and hosts can only review each other after a reservation is complete, so you can be sure feedback is based on actual experiences.
Our global team is standing by 24/7 in 11 different languages. Building owners can reach us any time, day or night. Airbnb also offers customer support specifically for the non-hosting residents of your building who have a concern about an Airbnb guest or host.