Insurance and safety for tenants and HOAs

Learn about all the things Airbnb does to protect your property and community.

Insurance and safety for tenants and HOAs

Learn about all the things Airbnb does to protect your property and community.

Safety by design

Airbnb is designed with safety—both online and off—in mind. Below are some of the ways we help protect you.

Risk scoring


Every Airbnb reservation is scored for risk before it’s confirmed. We use predictive analytics and machine learning to instantly evaluate hundreds of signals that help us flag and investigate suspicious activity before it happens.

Watchlist & background checks


While no screening system is perfect, globally we run hosts and guests against regulatory, terrorist, and sanctions watchlists. For hosts and guests in the United States, we also conduct background checks.

Preparedness


We routinely run safety workshops with hosts and leading local experts and provide hosts with online safety cards with important local information for their guests. Hosts can also request a free smoke and carbon monoxide detector for their home.

Scam prevention/secure


As long as hosts stay on Airbnb throughout the entire process—from communication, to booking, to payment—they’re protected by our multi-layer defense strategy.


We’re here if you need us

$1,000,000 Host Guarantee


The Host Guarantee is offered at no additional cost and will reimburse eligible hosts and HOAs for damages up to $1,000,000. Learn more.

Host Protection Insurance


Hosts and HOAs are protected against third-party claims of property damage or bodily injury up to $1,000,000. Learn more.


You and your HOA make the rules

Building rules

Hosts and HOAs can require guests to accept house and community rules, including regulations about common spaces.

Trusted guests

Hosts and HOAs can require guests to provide a government-issued ID or answer knowledge-based questions before being allowed to book.

Security deposits

Hosts and HOAs can also require security deposits from their guests to cover everyday wear and tear.


Always know what to expect

Profiles


Everyone on Airbnb has a profile to help other guests or hosts get to know each other. To book or host, users must provide Airbnb their full name, date of birth, photo, phone number, payment information, and email address.

Secure messaging


Our secure messaging tool lets guests and hosts ask questions about a listing or experience ahead of time. After the reservation is booked, they can use it to easily message back-and-forth to coordinate things like check-in and directions.

Reviews


Guests, hosts, homes, and experiences are all reviewed by our community. Guests and hosts can only review each other after a reservation is complete, so you can be sure feedback is based on actual experiences.

Read about our community standards for all hosts and guests.

24/7 support


Our global team is standing by 24/7 in 11 different languages. HOA board members can reach us any time, day or night. Airbnb also offers a neighbor hotline specifically for non-hosting residents in the complex who have a concern about an Airbnb guest or host.